Responsible Gaming

Responsible Gaming Pledge

Oilse Ltd (winnersislands.uk) regards gambling as a form of entertainment that should be enjoyed within personal limits. It should never be treated as a way to earn money, recover losses or solve financial difficulties.

Gambling is only for adults. In the United Kingdom, a person must be at least 18 years old to gamble. Anyone under that age must not use gambling services or attempt to open an account with a gambling operator. Adults who gamble are encouraged to keep their parents', partners' and children's devices and payment details secure, so that minors cannot gain access to gambling services.

We encourage everyone to gamble only with money they can afford to lose, to set limits in advance, and to stop if gambling stops being enjoyable.

Problem Signs

Gambling can become harmful gradually and without the person noticing. The following behaviours may indicate a developing problem:

• Spending more money or more time on gambling than originally intended.
• Borrowing money, selling possessions or falling behind with bills in order to gamble.
• Chasing losses by placing further bets in an attempt to win back money already lost.
• Feeling restless, irritable or anxious when trying to cut down or stop gambling.
• Hiding gambling activity from family and friends, or lying about the amount of time or money spent.
• Neglecting work, studies, family responsibilities or personal relationships because of gambling.

If one or more of these signs sounds familiar, it is advisable to take a break and seek support as soon as possible.

Self-Exclusion

Self-exclusion is a voluntary step that allows a person to be blocked from gambling for a chosen period or indefinitely. Players at licensed casinos can usually ask an operator to close their account or to exclude them for a fixed period, such as six months, one year or five years, or for an indefinite period.

In Great Britain, players can also use the national self-exclusion register, GAMSTOP (gamstop.co.uk). A single registration with GAMSTOP blocks access to the gambling services of all licensed operators that take part in the scheme, so there is no need to contact each operator separately.

While a self-exclusion is in force, a person should not attempt to open new accounts or look for ways around it. We also recommend removing gambling applications from personal devices and considering the use of software that blocks gambling websites.

Control Options

Licensed casinos offer a range of tools that help players stay in control of their gambling. Players are encouraged to set these tools up before they begin playing and to review them regularly. The tools usually include:

• Deposit limits, which restrict the amount a player can pay in per day, week or month.
• Loss limits, which restrict the total amount a player can lose within a chosen period.
• Time limits, which restrict the total time a player can spend gambling.
• Session limits, which end a single period of play after a set length of time.
• Reality checks, which appear at regular intervals and show how long a player has been playing and how much has been spent or won.

A request to lower a limit is normally applied immediately, whereas a request to raise or remove a limit is usually subject to a waiting period. Players should consult the account settings or customer support of their chosen operator to find out which tools are available.

Help & Assistance

Anyone who is worried about their own gambling, or about that of someone close to them, can seek free and confidential support. In the United Kingdom, the following national helpline is available:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups for people affected by gambling also exist, and many people find it helpful to share their experiences with others in a similar situation. In addition, speaking to a doctor, a trusted friend or a family member can be a valuable first step.

If gambling has led to debt, it is advisable to seek independent financial guidance at an early stage.

Contact Us

Responsible gaming inquiries: [email protected]